This Privacy Policy applies to the RoboKiller Enterprise Command Services as set forth in the RoboKiller Enterprise Command Terms of Service (the “Services”) and covers the information Teltech Systems, Inc. (“Teltech”, “we”, or “us”) collects about you when you use the Services or otherwise interact with us.In addition to describing how we collect and otherwise process personal information, this Privacy Policy explains the rights and choices available to individuals with respect to their personal information.
Table of contents
1. Information We Collect
Teltech may be considered to be a controller of the following personal information:
Category
Specific Examples
A. Your name
Names of your employees with whom we interact
B. Your contact details
Email address, company position, login information
C. Signature
Individuals who sign agreements with us
D. AML information
Records and documentation for anti-money laundering purposes, where required by law
E. Customer Feedback
We collect information provided directly by our users in relation to our products.
All other personal information collected during the course of the provision of the Services (including phone numbers and other related telecommunications data), is processed by Teltech in its capacity as a processor. Teltech will process this information in compliance with its obligations as a processor and pursuant to the data processing terms agreed with the B2B customer.
2. Sources of Information and Purposes of Use
We collect personal information at the time of signing up for, or in the course of the provision of, the Services. We may, in limited circumstances only, collect information from other sources, such as for fraud prevention.
3. How We May Use Your Personal Information
We may use the information we collect for a variety of purposes, such as:
- maintaining or servicing accounts, providing customer service, fulfilling orders, verifying user information, and processing payments;
- protecting against, investigating and responding to fraud, illegal activity (such as incidents of hacking or misuse), and claims and liabilities;
- identifying and repairing impairments to functionality of our Services;
- communicating about the products and services we offer, and responding to requests, inquiries, comments, and suggestions;
- complying with legal or regulatory requirements, judicial process, industry standards, and our company policies; and
- other purposes that may be described to you from time to time.
4. How We Share Information about You with Others
Corporate Affiliates: Teltech is part of the IAC/InterActiveCorp (“IAC”) group family of businesses. We share your information with other parts of IAC for legitimate business purposes, including administrative purposes and technical operations.
Third-Party Service Providers: We may share information about you with the following categories of third-party providers:
- Customer Communications and Insights Platforms. We may share contact details with our third-party customer communications platform provider to allow us to communicate with you.
- Payment processors. We may sometimes process payments through a third-party provider.
- Other technology providers necessary to provide our services. This includes cloud storage and web hosting providers.
- Corporate Transactions We may share information about you in connection with a corporate change or dissolution, including for example a merger, acquisition, or reorganization.
- Legal, Regulatory, Compliance, and Similar reasons We may disclose and/or share your information to comply with legal or regulatory requirements.
